Return, Exchange & Refund policy
We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can log into your customer account and request your exchange/return from it. If your request is accepted, we’ll send you the return instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted, not shipped back.
You can always contact us for any return questions via our live chat.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable / non-exchangabe items
Certain types of items cannot be returned custom products (such as special orders or personalized items) unless the order received was not as described/error was made such as spelling. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on any custom, sale items or gift cards.
Wear & Tear
Wear & tear due to lack of proper care is outside of our control and will void any returns or replacement policies. Please read the care instructions in our products descriptions and guide to maintain your jewelry accordingly to their materials.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
we cannot accept exchanges on any custom-made items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded as store credit unless requested otherwise from your end for refunds on your original payment method (Payment Processing fees apply: $6.99 per order, additionally the initial shipping fees will NOT be refunded $8.99 for standard shipping $46 for quick shipping).
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Lost in transit:
From the moment we send your packages the responsibility and tracking updates for them depends on the shipping carriers.
For more information, we advise you to contact them with your tracking info to locate your parcel.
Please note that as per our terms, orders will not be canceled or refunded while still in transit or lost. In the unfortunate case the shipping company would have lost your item, the responsibility lies with them.
We advice you to open a claim for investigation with their technical support to resolve this issue directly with them.
UPS, FEDEX: Contact number above