Return, Exchange & Refund policy
We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via our live chat. If your return is accepted, we’ll send you the return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions via our live chat.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable / non-exchangabe items
Certain types of items cannot be returned custom products (such as special orders or personalized items) unless the order received was not as described/error was made such as spelling. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on any custom, sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded as store credit unless requested otherwise from your end for refunds on your original payment method (fees apply: $5.99 per order).
Please remember it can take some time for your bank or credit card company to process and post the refund too.